Running an Agency: 10 Tips in 60 Seconds

Quick tips for running any agency: 1. Track the time of your employees 2. Calculate your team's utilization rate 3. Budget 10% to employee learning and growth 4. Add 15% to costs for account management tasks 5. Start your engagements with a workshop or game plan 6. Once you're confident in your ability to deliver a workshop, charge for it. 7. Start off all new clients with a formal kickoff meeting 8. When a client requests something that is out of scope, tell them it's out of scope 9. Periodically survey your clients to gather feedback 10. After every client engagement, hold a debrief meeting